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Privacy Policy

How Basbousa Kaseb collects, uses, and protects customer data in Kuwait.

This policy applies to the website, online ordering channels, social media pages, messaging apps, customer support, and delivery-related communications.

Effective date: 1 April 2026

Market: State of Kuwait


Privacy framework

Kuwait does not currently have one single general personal data protection law for all sectors, but privacy obligations arise through Kuwait’s Electronic Transactions Law and related privacy regulations and guidance.

These rules emphasize lawful processing, explicit approval or consent in relevant cases, data accuracy, and appropriate protection of collected or stored personal information.


Information collected

  • Identity and contact details, such as name, phone number, email address, and delivery address.
  • Order information, such as selected products, delivery instructions, and order history.
  • Payment-related information, such as payment status and transaction reference details.
  • Communications and support records, including complaints, messages, and feedback.
  • Technical information, such as IP address, browser type, device details, and cookie-related data where collected.


How data is used

Personal data may be used to process orders, arrange delivery, provide customer support, send order updates, prevent fraud, improve services, and comply with legal obligations.

Kuwait privacy guidance requires businesses to explain why personal data is collected, how it is used, and how long it is retained, and it places special attention on consent for data processing where required.


Consent and legal basis

Where required by applicable law, Basbousa Kaseb relies on customer consent to collect or process personal data.

Processing may also be necessary to perform an order, answer a customer request, comply with legal obligations, or address fraud and security issues, where permitted under Kuwait’s legal framework.


Cookies and tracking

The website may use cookies or similar technologies for site functionality, user preferences, and performance measurement.

Guidance on Kuwait privacy compliance states that non-essential cookies generally require explicit opt-in consent and that websites should provide clear cookie notices and allow withdrawal of consent.


Data sharing

Personal data may be shared only when reasonably necessary, including with delivery partners, payment processors, hosting or IT service providers, professional advisers, or public authorities where disclosure is legally required.

Kuwait-related privacy rules prohibit collection, use, or disclosure of personal information without proper approval or legal basis and require protective security measures around user information.


Security and retention

Basbousa Kaseb should implement suitable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

Sources on Kuwait law state that covered entities must protect stored personal data, restrict employee access based on business need, verify data accuracy, and retain electronic records in line with applicable storage rules or agreements.


International transfers

If personal data is processed outside Kuwait by software, hosting, or support providers, reasonable protective steps should be taken.

Kuwait privacy guidance notes that cross-border transfers may be subject to conditions, including explicit consent or regulatory approval in some situations.


Customer rights

Subject to applicable Kuwaiti law, customers may request access to their personal data, correction of inaccurate information, and withdrawal of consent where consent is the basis for processing.

Because Kuwait’s privacy framework is sector-based rather than fully unified, the exact scope of these rights can depend on the law or regulation that applies.

Contact and updates

Customers may contact Basbousa Kaseb through its official contact details for privacy questions, access requests, corrections, complaints, or consent withdrawal.

This Privacy Policy may be updated from time to time to reflect operational, legal, or service changes. 

The latest published version will apply from its effective date.

This page is intended as a customer-facing privacy notice for Basbousa Kaseb’s Kuwait operations.